Coproducing Aboriginal patient journey mapping tools for improved quality and coordination of care.
Loading...
Date
2017-12-15
Author(s)
Journal Title
Journal ISSN
Volume Title
Publisher
Affiliation(s)
(Kelly, Dwyer, Mackean, O'Donnell, Willis) Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia
(Kelly) Adelaide Nursing School, University of Adelaide, Adelaide, SA 5006, Australia
(Kelly) Adelaide Nursing School, University of Adelaide, Adelaide, SA 5006, Australia
Year
2017
Citation
Australian Journal of Primary Health. Vol.23(6), 2017, pp. 536-542.
Journal
Australian Journal of Primary Health
Conference name
Conference location
Grant information
This study was funded by the Lowitja Institute.
Abstract
This paper describes the rationale and process for developing a set of Aboriginal patient journey mapping tools with Aboriginal patients, health professionals, support workers, educators and researchers in the Managing Two Worlds Together project between 2008 and 2015. Aboriginal patients and their families from rural and remote areas, and healthcare providers in urban, rural and remote settings, shared their perceptions of the barriers and enablers to quality care in interviews and focus groups, and individual patient journey case studies were documented. Data were thematically analysed. In the absence of suitable existing tools, a new analytical framework and mapping approach was developed. The utility of the tools in other settings was then tested with health professionals, and the tools were further modified for use in quality improvement in health and education settings in South Australia and the Northern Territory. A central set of patient journey mapping tools with flexible adaptations, a workbook, and five sets of case studies describing how staff adapted and used the tools at different sites are available for wider use.Journal compilationCopyright © La Trobe University 2017.
PubMed ID
27927279 [https://www.ncbi.nlm.nih.gov/pubmed/?term=27927279]
Type
Article
Study type
Qualitative study
Subjects
Healthcare workforce